Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and MakeLetter ("Company", "we", "us", or "our") governing your access to and use of the website located at makeletter.online and all related services, applications, and APIs (collectively, the "Service").

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional terms or policies referenced herein, all of which are incorporated by reference. If you do not agree to these Terms in their entirety, you must not access or use the Service.

2. Description of Service

MakeLetter is an AI-assisted platform that enables users to manage professional resumes, track job applications, and generate, edit, and export job application correspondence using artificial intelligence. The Service is a productivity tool only. It is not an employment agency, staffing service, career counselor, legal advisor, or professional services provider.

The specific features available to you depend on your subscription tier, as described in Section 5. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice, and without liability to you.

3. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you: (a) meet this age requirement; (b) have the legal capacity to enter into a binding agreement; (c) are not barred from using the Service under any applicable law; and (d) will use the Service only for lawful purposes. If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms and that the organization agrees to be bound.

4. Account Registration and Security

• You must provide accurate, complete, and current information when creating an account. You agree to promptly update your information if it changes. Failure to do so may result in suspension or termination of your account.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
• You must notify us immediately at the contact address in Section 21 if you suspect any unauthorized access to or use of your account.
• We shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
• One account per individual. Creation of multiple accounts, automated accounts, or bot-operated accounts is prohibited and grounds for immediate termination.

5. Subscription Plans, Fees, and Payment

5.1 Tiers and Features

The Service offers multiple subscription tiers with varying feature limits. Current plan details and pricing are displayed on our Pricing page, which may be updated from time to time. Feature availability, generation limits, and tier benefits are subject to change at our discretion.

5.2 Billing and Authorization

Paid subscriptions are billed in advance on a recurring basis through our third-party payment processor. By subscribing to a paid plan, you authorize recurring charges to your designated payment method at the then-current rate until you cancel. You are responsible for ensuring your payment method is valid and has sufficient funds. Failed payments may result in suspension of paid features.

5.3 Price Changes

We reserve the right to modify pricing at any time. Price changes for existing subscribers will take effect at the start of the next billing cycle following at least 30 days' notice. Your continued use of a paid plan after the price change takes effect constitutes acceptance of the new pricing.

5.4 Cancellation

You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period. No partial, prorated, or retroactive refunds are issued for any reason, including unused time within a billing period, unused generation credits, or dissatisfaction with Generated Content.

5.5 Refund Policy

All fees are final and non-refundable to the maximum extent permitted by applicable law. Refunds may be issued solely at our discretion or where required by mandatory consumer protection legislation in your jurisdiction.

6. Generation Credits and Usage Limits

• AI-powered features consume generation credits as defined by your subscription tier. Credits reset on a monthly cycle. Unused credits do not roll over and have no monetary value.
• Credits are deducted when the AI model processes your request. Requests that fail due to service-side errors before AI processing begins do not consume credits. Partial completions, interrupted streams, or content that does not meet your expectations still consume credits, as computational resources were expended.
• Upgrading your plan increases your credit ceiling immediately but does not reset current usage. Downgrading reduces the ceiling; if current usage exceeds the new limit, credit-consuming features are unavailable until the next reset cycle.
• We enforce rate limits to ensure fair usage and service stability. Exceeding rate limits results in temporary throttling. Repeated or systematic attempts to circumvent rate limits constitute a violation of these Terms.

7. Tier Downgrade Policy

If you downgrade to a lower subscription tier, we will not delete your data. Content exceeding the lower tier's limits becomes read-only. You may view, copy, export, and delete such content but may not create or edit until your usage is within the new tier's limits. We are not responsible for any inconvenience, limitation of functionality, or inability to access features resulting from a voluntary downgrade.

8. User Content and Intellectual Property

8.1 Your Content

You retain ownership of content you upload or input through the Service ("User Content"). By using the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to process, transmit, store, and temporarily cache your User Content as necessary to operate and provide the Service, including transmission to third-party sub-processors. This license terminates when you delete your User Content or account, subject to reasonable backup retention periods.

8.2 AI-Generated Content

Content generated by the Service ("Generated Content") is provided for your use. We do not claim ownership of Generated Content. However, we make no representation or warranty that Generated Content is original, unique, non-infringing, or free of errors. Similar or identical Generated Content may be produced for other users based on similar inputs. You assume all risk associated with your use, distribution, or publication of Generated Content.

8.3 Our Intellectual Property

The Service, including its design, source code, algorithms, prompt engineering, branding, documentation, and all underlying technology, is and remains the exclusive property of MakeLetter and is protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. No other rights are granted, whether by implication, estoppel, or otherwise.

8.4 Feedback

Any suggestions, ideas, enhancement requests, or other feedback you provide regarding the Service ("Feedback") are entirely voluntary. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate Feedback into the Service without obligation, compensation, or attribution.

9. Assumption of Risk and AI Disclaimer

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE AND ANY GENERATED CONTENT IS AT YOUR SOLE RISK.

• No guarantee of accuracy or suitability: Generated Content is produced by artificial intelligence and may contain factual errors, omissions, inconsistencies, or inappropriate language. We do not review, verify, endorse, or guarantee the accuracy, completeness, or fitness of any Generated Content for any purpose.
• No professional advice: The Service is a writing productivity tool. Generated Content does not constitute legal, career, employment, or professional advice of any kind. You should consult qualified professionals for such advice.
• No guaranteed outcomes: We make no representations or warranties that use of the Service will result in job interviews, employment offers, career advancement, or any other outcome. Your hiring success depends on numerous factors beyond our control.
• User responsibility: You are solely and exclusively responsible for reviewing, editing, and verifying all Generated Content before use. You are solely responsible for the accuracy and truthfulness of any correspondence you send to employers or third parties, regardless of whether such content was generated by the Service.
• AI limitations: AI-generated content is inherently probabilistic and may produce different outputs for similar inputs. The quality, style, and relevance of Generated Content may vary. We are not liable for any consequences arising from your reliance on Generated Content.
• Misrepresentation: You shall not use the Service to fabricate, inflate, or misrepresent qualifications, experience, skills, or credentials. Any such use is a material violation of these Terms, and you bear full legal responsibility for the consequences of misrepresentation to employers or other parties.

10. Acceptable Use

You agree not to, and shall not permit any third party to:

• Use the Service to create misleading, fraudulent, defamatory, harassing, threatening, obscene, or unlawful content.
• Misrepresent your identity, qualifications, experience, or professional credentials in content created through the Service.
• Circumvent, disable, or interfere with generation limits, rate limits, tier restrictions, authentication mechanisms, or any security features of the Service.
• Access, scrape, crawl, data-mine, or interact with the Service through any automated means without our express written permission.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, prompt templates, or underlying technology of the Service.
• Upload malicious files, viruses, malware, or content intended to disrupt, damage, or gain unauthorized access to the Service or its infrastructure.
• Use the Service to generate or send unsolicited bulk communications, spam, or phishing content.
• Resell, sublicense, rent, lease, or commercially redistribute the Service, access to the Service, or Generated Content as a service to third parties.
• Access or attempt to access another user's account, data, or administrative functionality without authorization.
• Interfere with or disrupt the integrity, performance, or availability of the Service or its underlying systems.
• Use the Service in any manner that violates applicable local, state, national, or international law or regulation.

We reserve the right, but have no obligation, to monitor use of the Service and to investigate and take appropriate action against any violation of these Terms, including suspension or termination of access without notice or refund.

11. File Uploads

File uploads are restricted to approved formats (currently PDF and DOCX) with a maximum file size as specified in the Service. File types are verified server-side. You represent and warrant that any files you upload: (a) are owned by you or you have the right to upload them; (b) do not contain malicious code; and (c) do not infringe any third-party rights. We reserve the right to reject, quarantine, or delete files at our sole discretion.

12. Third-Party Services and Dependencies

The Service relies on third-party infrastructure, AI providers, payment processors, and other services. We are not responsible for the availability, accuracy, security, or performance of any third-party service. Outages, errors, data processing practices, or policy changes by third-party providers are beyond our control, and we disclaim all liability arising from or related to third-party services. Your use of the Service constitutes acknowledgment that your data may be processed by third-party sub-processors as described in our Privacy Policy.

13. Service Availability and Modifications

We do not guarantee uninterrupted, error-free, or continuous availability of the Service. The Service may be temporarily unavailable due to maintenance, updates, third-party outages, or events beyond our control. We reserve the right to modify, update, suspend, or discontinue any part of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Account Suspension and Termination

14.1 By Us

We may, at our sole discretion and without prior notice, suspend or terminate your account and access to the Service if we determine that you have: (a) violated these Terms; (b) engaged in abusive, fraudulent, or harmful behavior; (c) posed a risk to the security, integrity, or reputation of the Service; or (d) failed to pay applicable fees. No refund shall be issued upon suspension or termination for cause.

14.2 By You

You may delete your account at any time through the Settings page. Account deletion is permanent and irreversible. All associated data - including your profile, resumes, jobs, threads, letters, version history, and generation logs - will be permanently destroyed. It is your responsibility to export any data you wish to retain before deleting your account. Active paid subscriptions should be cancelled before account deletion; we are not responsible for charges incurred after account deletion if you failed to cancel your subscription.

14.3 Effect of Termination

Upon termination for any reason, your right to access and use the Service ceases immediately. We have no obligation to retain, store, or provide access to your data following termination. The following Sections survive termination: 8 (IP), 9 (Assumption of Risk), 10 (Acceptable Use), 15 (Warranties), 16 (Liability), 17 (Indemnification), 18 (Dispute Resolution), 19 (Governing Law), and 20 (General Provisions).

15. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL CONTENT, FEATURES, GENERATED CONTENT, AND FUNCTIONALITY, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

Without limiting the foregoing, we make no warranty that: (a) the Service will meet your requirements or expectations; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any Generated Content will be accurate, complete, reliable, original, non-infringing, or suitable for any particular purpose; (d) any defects will be corrected; or (e) the Service is free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the maximum extent permitted by applicable law.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAKELETTER, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY: (A) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR ANTICIPATED SAVINGS; (C) COST OF PROCUREMENT OF SUBSTITUTE SERVICES; (D) DAMAGES ARISING FROM GENERATED CONTENT, INCLUDING BUT NOT LIMITED TO CLAIMS OF DEFAMATION, INFRINGEMENT, MISREPRESENTATION, OR EMPLOYMENT-RELATED HARM; OR (E) ANY OTHER INTANGIBLE LOSSES, IN EACH CASE ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the greater of: (a) the total fees you actually paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred United States dollars (US $100).

The limitations in this Section apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other theory, and even if a limited remedy set forth herein is found to have failed its essential purpose. Some jurisdictions do not allow certain limitations of liability. In such jurisdictions, these limitations apply to the maximum extent permitted by law.

17. Indemnification

You agree to indemnify, defend, and hold harmless MakeLetter, its officers, directors, employees, contractors, agents, affiliates, successors, and assigns (collectively, "Indemnified Parties") from and against any and all claims, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees, court costs, and settlement amounts) arising out of or relating to:

• Your access to or use of the Service;
• Your User Content, including any claims that your User Content infringes third-party rights;
• Your use, distribution, or publication of Generated Content, including any claims by employers, recruiters, or other recipients;
• Any misrepresentation of qualifications, credentials, or experience in content created through or with the assistance of the Service;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights;
• Any dispute between you and any third party arising from your use of the Service.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you shall cooperate fully with our defense of such claim.

18. Dispute Resolution

18.1 Informal Resolution

Before filing any formal claim, you agree to first contact us at the address in Section 21 and attempt to resolve any dispute informally for at least sixty (60) days. Most disputes can be resolved without formal proceedings.

18.2 Binding Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the breach, termination, or validity thereof shall be finally resolved by binding arbitration administered under the rules of the American Arbitration Association (or equivalent body in your jurisdiction). The arbitration shall be conducted in the English language by a single arbitrator. The arbitrator's decision shall be final and binding on both parties, and judgment upon the award may be entered in any court of competent jurisdiction. Each party shall bear its own costs, and the arbitrator may not award attorneys' fees to either party unless a statute or contract expressly requires it.

18.3 Class Action and Jury Trial Waiver

YOU AND MAKELETTER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. UNLESS BOTH YOU AND WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

18.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that litigation is permissible (e.g., where the arbitration clause is unenforceable), you irrevocably consent to the exclusive jurisdiction and venue of the state and federal courts located in the State of Delaware.

20. General Provisions

20.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and MakeLetter regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

20.2 Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

20.3 No Waiver

Our failure or delay in exercising any right, power, or remedy under these Terms shall not constitute a waiver of that right, power, or remedy. A waiver of any breach shall not be deemed a waiver of any subsequent breach. Any waiver must be in writing and signed by an authorized representative of MakeLetter.

20.4 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign these Terms without restriction, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets.

20.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity that is not a party to these Terms. No employer, recruiter, or recipient of Generated Content shall have any rights or claims against us arising from these Terms or the Service.

20.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, acts of government, war, terrorism, civil unrest, labor disputes, internet or telecommunications failures, third-party service outages, power failures, cyberattacks, or regulatory changes.

20.7 Notices

We may deliver notices via email to the address associated with your account, through in-app notifications, or by posting on the Service. Such notices are deemed received upon sending (email), upon display (in-app), or upon posting (Service). You may provide notices to us at the contact address in Section 21.

20.8 Export Compliance

You agree to comply with all applicable export and import control laws and regulations. You shall not use the Service from or in any country, territory, or jurisdiction that is subject to comprehensive sanctions by the United States.

21. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Effective date" and by reasonable means (such as email or in-app notification) at least 30 days before the changes take effect. Your continued use of the Service after the updated Terms become effective constitutes your binding acceptance. If you do not agree to the updated Terms, your sole remedy is to stop using the Service and delete your account.

22. Contact

For questions, concerns, or legal notices regarding these Terms:

support@makeletter.online